Just Eat, Glovo and Deliveroo: what they charge per order and how much you save with your own site

Every order a customer places through Just Eat, Glovo or Deliveroo does not reach your kitchen for free. The platform takes a percentage of the ticket before you ever see the money, and by the end of the month those commissions show. How much do these platforms charge per order exactly? And more to the point: how much would you keep if the order came through your own website?

This comparison lays it out plainly, with numbers, and shows how much a restaurant saves when it runs its own orders, bookings and delivery.

What Just Eat charges per order

Just Eat works with several plans. The most common formula is a per-order commission, usually between 13 % and 30 % of the amount, depending on the plan, the city and the type of delivery. On top of that there is almost always a sign-up or monthly fee, plus payment gateway costs.

Take an example: a 20 euro order. With a 20 % commission the restaurant keeps 16 euros, and it still pays for the ingredients, the kitchen, the packaging and the time it took to cook.

What Glovo charges per order

Glovo uses a similar model: a per-order commission normally between 15 % and 30 % of the amount, depending on the plan. Every order arriving through the app takes a slice of your margin.

On a 25 euro ticket with a 25 % commission, 18.75 lands in the till. If that same order came straight through your own site, the 6.25 euro difference would be yours.

What Deliveroo charges per order

Deliveroo applies a per-order commission in a similar range, also between 15 % and 30 % depending on the area and the service, plus variable fees and, sometimes, extra charges to rank higher in the app.

In all three cases the problem is not only the percentage: the restaurant gives up part of its margin and part of the relationship with its own customer.

How much an average restaurant loses each month

Adding up per-order commissions, fees and visibility extras, this is what it means for a restaurant billing 2,000 euros a week in delivery:

• at an average 20 % commission, around 400 euros leave every week;
• over a month, commission usually adds up to between 1,200 and 1,700 euros;
• and by the end of the year, close to 15 % of what those channels bill.

That money never turns into customers: it stays with the platform and builds no database of your own.

How much you save with your own orders, bookings and delivery

When the customer books through your site, orders for pickup or uses your own delivery, the commission disappears. 100 % of the ticket stays in your till and you keep the customer's details so you can invite them back.

• pickup orders with no commission, the full margin is yours;
• your own delivery: you charge for the drop-off and keep your dish price intact;
• online bookings that free up the phone and avoid rental fees;
• a digital menu and direct payments, with no fee per sale.

With your own website, the money that used to go in commission stays with you. If a quarter of your orders move to your own channel, the saving shows every month.

How to move to your own website without the hassle

You don't need to be technical or to spend more. A platform like BistroHive builds your restaurant's website from your Google Maps listing in about a minute, with no card and no lock-in, with bookings, pickup orders, your own delivery and everything managed from your phone. You can see what it costs to keep it before deciding.

Conclusion

Just Eat, Glovo and Deliveroo bring visibility, and that has value, but they also take a serious share of every order. When you look at what they charge and what is left for you, you see that money is your profit.

Getting every order to arrive through your own website is not just a good idea: it is the difference between winning the month and only watching what comes in.